How to Ensure the Integrity of Original Software Reviews

End users write genuine software reviews based on their experience with the software. They are helpful to buyers of software because they contain both the positive and negative aspects. It is crucial to understand where a reviewer is coming from and the reason for the software that they are reviewing. Reviews that are not valid can be a result of different reasons, ranging from genuine satisfaction and fair experiences to shady motives.

To ensure the accuracy and integrity of the review, it’s necessary to perform the following tests.

Identity Check – Each review will be scrutinized for identifiers such the name of the author, his job title and email address to ensure it was written by a real person. If the reviewer’s identity cannot be verified the review won’t be published. Conflict of Interest Check If the reviewer has a connection to the competitor or vendor that is being evaluated, the review will not appear.

For customers, the same verification and quality control procedures apply to all reviews regardless of the rating or product being review. This ensures that all reviews are treated equally and without bias.

Vendors should respond to all reviews, even ones with low ratings because it is an excellent chance to show that they take their customers‘ concerns seriously and are willing to listen. However, vendors shouldn’t try to influence reviews through having a non-disparagement requirement in the terms go right here of contracts with customers, as it is a violation of federal law.